Objective: Improve how employees communicate with customers.
Simplify: Use simple words and short phrases so the customer can easily understand.Friendly Tone: Speak as if you're conversing with a friend, and smile while talking to make your voice sound warmer.
Tips for Clear, Friendly, and Positive Language
Focus on the Positive: Replace negative phrases like “I can’t” with “What I can do is…”.
Always Say Thank You: Show gratitude and acknowledge the customer’s effort with phrases like “Thank you for your patience.”
Tips for Clear, Friendly, and Positive Language
Positive Words: Use expressions like "Of course," "With pleasure," and "I’m here to help you."