2. Comunicación Clara y Efectiva

Comunicación Clara y Efectiva

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Simplifica: Usa palabras sencillas y frases cortas para que el cliente entienda fácilmente. Tono Amigable: Habla como si estuvieras conversando con un amigo, y sonríe mientras hablas para que tu voz suene más cálida.

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Enfócate en lo Positivo: Cambia frases negativas como "No puedo" por "Lo que sí puedo hacer es...". Agradece Siempre: Muestra gratitud y reconoce el esfuerzo del cliente con frases como "Gracias por su paciencia".

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Palabras Positivas: Usa expresiones como "Claro", "Con mucho gusto" y "Estoy aquí para ayudarle".

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Comunicación Clara y Efectiva

2

Objetivo: Mejorar la forma en que los empleados se comunican con los clientes.

Simplifica: Usa palabras sencillas y frases cortas para que el cliente entienda fácilmente. Tono Amigable: Habla como si estuvieras conversando con un amigo, y sonríe mientras hablas para que tu voz suene más cálida.

Consejos para un Lenguaje Claro, Amigable y Positivo

Enfócate en lo Positivo: Cambia frases negativas como "No puedo" por "Lo que sí puedo hacer es...". Agradece Siempre: Muestra gratitud y reconoce el esfuerzo del cliente con frases como "Gracias por su paciencia".

Consejos para un Lenguaje Claro, Amigable y Positivo

Palabras Positivas: Usa expresiones como "Claro", "Con mucho gusto" y "Estoy aquí para ayudarle".

Consejos para un Lenguaje Claro, Amigable y Positivo