4. Manejo de Quejas y Situaciones Difíciles

Manejo de Quejas y Situaciones Difíciles

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Mantén la Calma: Respira profundo y responde con un tono tranquilo y controlado. Escucha sin Interrumpir: Deja que el cliente se exprese completamente antes de responder.

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Muestra Empatía: Reconoce la frustración del cliente con frases como "Entiendo cómo se siente." Agradece la Retroalimentación: Agradece al cliente por compartir su queja y verlo como una oportunidad para mejorar.

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Propón Soluciones Rápidas: Ofrece soluciones prácticas y claras para resolver el problema de inmediato.

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Manejo de Quejas y Situaciones Difíciles

4

Objetivo: Gestionar quejas de manera profesional.

Mantén la Calma: Respira profundo y responde con un tono tranquilo y controlado. Escucha sin Interrumpir: Deja que el cliente se exprese completamente antes de responder.

😡 Estrategias para Manejar Quejas

Muestra Empatía: Reconoce la frustración del cliente con frases como "Entiendo cómo se siente." Agradece la Retroalimentación: Agradece al cliente por compartir su queja y verlo como una oportunidad para mejorar.

😡 Estrategias para Manejar Quejas

Propón Soluciones Rápidas: Ofrece soluciones prácticas y claras para resolver el problema de inmediato.

😡 Estrategias para Manejar Quejas