DOD1 - Intro

¡Bienvenido a tu capacitación!

¿Qué veremos en esta ocasión? El Procedimiento para la devolución no verificada de artículos en tienda en el punto de venta Vigente a partir de Octubre, 2020 Dirección de Operaciones CÓDIGO: PR-OPE-113-GP-Pr

¿En qué consiste? Objetivo

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¿En dónde aplica?Alcance

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¿Quiénes están involucrados? Papeles y niveles

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PR-OPE-112-GP-Pr: Procedimiento de devolución verificada de artículos en tienda en el punto de venta. PR-OPE-125-GP-Pr: Procedimiento de devolución de artículos en tienda por clientes de crédito. PR-OPE-114-GP-Pr: Procedimiento de alta y modificación de clientes en el punto de venta. Da clic en los íconos para ir a la documentación correspondiente.

¿Lo tienes claro?

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Estudia las Palabras Clave:

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1)","fill":"both"}] [{"selector":"#anim-23ea5eda-4175-4ab7-96b8-186d6b2b24af","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-beaa2743-6f93-4dfb-be25-b0bcf892796f","keyframes":{"transform":["translate3d(122.84483%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-1b40f7ac-a9fa-4ec3-b41f-7c53357b6170","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-0e4b7b61-5561-46ea-9052-7b170aa29dd0","keyframes":{"transform":["translate3d(123.37663%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-384d2bb2-da53-4fda-a01b-a46a87945e60","keyframes":{"transform":["translate3d(169.15891%, 0px, 0)","translate3d(0px, 0px, 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[{"selector":"#anim-fa443e91-f588-4829-88cf-e81a91032bf8","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-9564e614-bfbd-4381-bc25-4aad845dbfcd","keyframes":{"transform":["translate3d(-141.42857%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-39ba06e2-ab39-4a6e-9d50-6ba7b572f3ce","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-2f2c9e3d-c0ec-450c-b754-0f3a31f9c616","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-7691383f-d88c-4f3c-855e-9f55805c10b0","keyframes":{"transform":["translate3d(316.82246%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-e96996f9-0e68-4b53-aa14-83429c379c27","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-41454f96-2d4a-49da-9b08-cf0f2adc4de0","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-6f005a8c-1f40-404a-976e-091e79984b34","keyframes":{"transform":["translate3d(-140.71428%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-4869d3ce-0983-4681-ab78-4f11b2d3e225","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-b67515f9-d08f-421b-a991-f99f9f24bb81","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-5fd4ba4a-1baf-4f15-89c7-a99d9017130c","keyframes":{"transform":["translate3d(317.75705%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-b5b24a84-4ddf-4049-bc3f-6740cd5225fd","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-17bfb343-36c9-4181-80b8-0f54149874e4","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-9950fad2-a81f-4020-8c93-b9d938316f16","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-970fdfd2-b298-4693-a045-a67f4fdc5ebc","keyframes":{"transform":["translate3d(0px, 32.16696%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] Proceso mediante el cual un cliente que ha comprado un artículo lo devuelve a la tienda por algún motivo en específico. Proceso mediante el cual un cliente que ha comprado un artículo lo devuelve a la tienda por algún motivo en específico, sin el uso del ticket de venta original. Definiciones Point Of Service: Punto de venta. Devolución Devolución no verificada POS

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0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-8611d1cc-093f-4d8c-9c4a-8490b119a42d","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-1d49bb8a-8541-4bd5-9325-df9096ba0b69","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-d3846107-a71b-4862-8fb9-7a1f5b50838d","keyframes":{"transform":["translate3d(318.69163%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-c12381a1-7c55-4a80-b7f4-4bfe639a995b","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-0037f11f-d31a-465e-a6c6-5fa1d6e290db","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-009504a0-7578-489f-8e93-ec42fd1cf324","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-31a5b67a-c525-4a1c-afb0-b2ba4459339a","keyframes":{"transform":["translate3d(0px, 32.16696%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] Documento que se entrega a la persona interesada en el que se garantiza que ésta: – Ha realizado una entrega o pago por una compra o un servicio; o – Cumple cierto requisito; o – Tiene cierto derecho sobre algo. Herramienta de visual dentro del sistema XStore que permite consultar las operaciones que se ejecutan en el punto de venta. Definiciones Aplicación de punto de venta que proporciona las capacidades para llevar a cabo transacciones diarias realizar actividades diarias en la tienda. Ticket XOffice XStore

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