DOD3 - DNV 1

Primera parte Procedimiento para la devolución no verificada de artículos en tienda en el punto de venta Vigente a partir de Octubre, 2020 Dirección de Operaciones CÓDIGO: PR-OPE-113-GP-Pr

Recordemos:

[{"selector":"#anim-49a07c59-48c2-475f-8621-c825d2654e93","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-b472591f-0812-468d-a439-4fe9e31aa20a","keyframes":{"transform":["translate3d(0px, -31.61449%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-6b9d76db-33f6-475c-a4fe-2c9f0e6fb502","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-8f4b98b4-0e2b-47ee-93d4-84854e4e95fb","keyframes":{"transform":["translate3d(-118.60466%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-e4ecdf19-fde6-4af5-b9b9-147568f38bdf","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-651e3cfc-7feb-4ac5-b034-8241fb1e1284","keyframes":{"transform":["translate3d(152.19779%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-035c81fb-3d06-4d02-a906-0feb1e6e7205","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-57d31fbe-224f-4063-83d2-a44dfd3a1a8c","keyframes":{"transform":["translate3d(152.19779%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-bcb4c03c-1f74-4022-8247-7c38972d2fda","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-31dfc1ac-d120-41c8-9368-5573485a4c76","keyframes":{"transform":["translate3d(125.33936%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-347c31c8-59b8-466e-a684-a902a4f8690d","keyframes":{"transform":["translate3d(-115.18988%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-aa704bf1-b63a-4620-b45b-a0e4f586b72f","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-92dd5761-dfb7-4382-9be1-d5a44a144681","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-009a50a0-b412-4a68-8a98-ac5b17e13c31","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-40b892d7-07c0-4953-891d-8206d9a11ffb","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-6135eb79-a81f-450c-bd73-cb800b63ce72","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] Este procedimiento tiene como objetivo establecer las actividades para realizar devoluciones de artículos en los puntos de venta (POS) sin el uso de ticket de venta original, de acuerdo a la política vigente. Por tanto, los involucrados en el proceso son: Cliente Encargado de devoluciones Gerente o supervisor de tienda

Validación de la devolución

[{"selector":"#anim-e1f269a7-be67-4025-9467-06158876caba","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-9f52b74c-fdf8-4491-89e6-1b24bb134de3","keyframes":{"transform":["translate3d(0px, -98.9588%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-6fef1a41-fd86-4aea-a120-f99602eb51ce","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-43b547e0-c555-4a61-af29-f34df207ac81","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-16632e12-aa17-4d7c-9cb7-229f30986a59","keyframes":{"transform":["translate3d(0px, 216.26158%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-2154deec-0c2f-441c-a9c6-2c1cae7ca476","keyframes":{"transform":["scale(1)","scale(1.5)","scale(0.95)","scale(1)"],"offset":[0,0.33,0.66,1]},"delay":0,"duration":1450,"easing":"ease-in-out","fill":"both","iterations":1}] [{"selector":"#anim-cccb0c52-894a-4af4-841e-f83a96f9c3b7","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-b0833f7d-9151-4e5f-aacb-781db7c32a77","keyframes":{"transform":["translate3d(0px, -305.7838%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] Este paso se refiere al proceso de entrega, recepción y verificación de la mercancía para determinar la validez de la devolución. Él consta de 2 grandes actividades: Scribbled Arrow Ahora, profundicemos en el primer paso del procedimiento:

Paso:

[{"selector":"#anim-d3199521-c4db-45aa-ab0b-11d176990b82","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-4f13af64-d879-4855-87aa-2197109fa239","keyframes":{"transform":["translate3d(-116.66666%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-d908160c-d23d-4804-acf4-6ab0d1a1fa51","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-b3f757c1-f688-4145-bd66-f28ed8fc6c10","keyframes":{"transform":["translate3d(0px, -31.61449%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-fc37ca31-5814-4e2d-9965-347ffd0ea01e","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-1ee217bb-3529-489b-8424-e06a10155f80","keyframes":{"transform":["translate3d(-117.82946%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-245005b4-1694-4c62-b964-bc0a2f19407b","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-d64b7d23-993f-4407-8e70-02d31e99b05f","keyframes":{"transform":["translate3d(-130%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-e49078a6-d61b-4b30-9301-511648d7c8a6","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-f439aae8-f600-4ef9-96cb-7244ded76917","keyframes":{"transform":["scale(1)","scale(1.5)","scale(0.95)","scale(1)"],"offset":[0,0.33,0.66,1]},"delay":0,"duration":1450,"easing":"ease-in-out","fill":"both","iterations":1}] [{"selector":"#anim-bf96f4bd-b3c8-495b-b50f-2d5f25a43e38","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-fd79a342-5cab-4771-9ed5-88e58a657b6d","keyframes":{"transform":["translate3d(137.28813%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-2557fe6b-6767-43b1-9abc-d003e1ec4a5d","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-04dbe12d-a10e-4d5c-8ff3-58577c11331c","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-7e9585b1-8ebd-41f0-9b7b-2f79a9840e86","keyframes":{"transform":["translate3d(-136.41306%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-495bc51b-6859-4ce2-8317-b03869ed2d67","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-19fe5ad2-9fd6-4b65-8c01-6dcf8a87dae0","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-be76ad1d-15af-47ea-a507-78a10561ef80","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-2f35befd-022e-4cab-9703-52df46d23f36","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-9f4d4c22-a794-40f8-bf25-72f9c06d0b4e","keyframes":{"transform":["translate3d(-141.95403%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-10054f6e-f491-4d15-9193-76433414963b","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-9488a71c-aa77-4915-ae43-2bed678e63d3","keyframes":{"transform":["translate3d(-141.95403%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-9ec24fcf-f5d0-458b-9303-a94299c6c2b5","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-48bb20b3-431b-4c6c-9476-ddb33e575804","keyframes":{"opacity":[0,1]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-e5024b75-00f0-43d9-94f3-6f6441acb7ee","keyframes":{"transform":["scale(0.3333333333333333)","scale(1)"]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] ACTIVIDAD: ¿Quien? Cliente Acude al punto de venta para realizar una devolución en el POS. ¿Dónde? Punto de venta Notifica al cajero que únicamente lleva la mercancía a devolver, pero no cuenta con su ticket de compra original. El cliente ingresa a la tienda y se dirige a cualquier caja para realizar la devolución de uno o más artículos. NOTA: El cliente ingresa a la tienda y se dirige a cualquier caja para realizar la devolución de uno o más artículos.

1

[{"selector":"#anim-b851fb9e-63eb-4f29-97bf-0260306c362e","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-d7e8f8c5-276b-4464-874a-6c8e15affe41","keyframes":{"transform":["translate3d(0px, -31.61449%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-56b3ce70-049f-4601-a75a-14eb48ea88bf","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-f8e26563-c749-470d-bcb0-658fdefcef98","keyframes":{"transform":["translate3d(-129.33333%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-c2b2b8a0-3ae0-401e-99bc-f8e9cc6edfd2","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-363d8524-fd90-4dbe-8a12-19edbe3eeb9e","keyframes":{"transform":["scale(1)","scale(1.5)","scale(0.95)","scale(1)"],"offset":[0,0.33,0.66,1]},"delay":0,"duration":1450,"easing":"ease-in-out","fill":"both","iterations":1}] [{"selector":"#anim-ba0baba9-db3b-4cfc-860c-dc9855fe7c23","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-b11f62cd-3557-4763-b610-f1049b4f8c2c","keyframes":{"transform":["translate3d(-135.86957%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-10fe214f-4a75-45c6-9549-cb10d2f6d17a","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-4d8d9125-d2d1-43b6-a6cc-7819ede7adfd","keyframes":{"transform":["translate3d(1814.99968%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-e4af9a6e-46c7-436b-9c89-f8ad919259a9","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-e6342b60-5151-4d59-9eb4-0f82e8e0571e","keyframes":{"transform":["translate3d(130.50846%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-3792b8ee-639c-4690-9353-3bb0d184ee22","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-fff9be12-719f-4ecb-8fb7-b76aaa1539e9","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-bc0de0a7-5e63-460c-a146-c26ab8ecc294","keyframes":{"transform":["translate3d(147.93815%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-ddaf9829-537a-4040-99e7-bcd618dbbc7f","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-5e9d43d5-ab9c-4b7b-a1be-df8460e0f948","keyframes":{"transform":["translate3d(-134.46602%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-e02919a4-e8e9-416d-a0b2-7f30d5bd82d0","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-cdd92c3e-2042-4767-b496-315dba40ae95","keyframes":{"transform":["translate3d(-140.8046%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-988736a8-5948-4908-bfdf-2899a51e15c1","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-dc65f2f5-4994-472d-b54d-82c3598b9de9","keyframes":{"opacity":[0,1]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-b971c5d9-ecce-47a9-b048-b3170cf09800","keyframes":{"transform":["scale(0.3333333333333333)","scale(1)"]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] [{"selector":"#anim-d8192940-dafe-4032-9d44-1a89e814131e","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-dfa6250f-dba4-46ce-a4ad-13ead62cf1d5","keyframes":{"transform":["translate3d(116.90140%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-b762708c-0864-4004-8d0f-cef3f09386cf","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-6de78ec4-6547-4625-8e98-dcf7b393e833","keyframes":{"opacity":[0,1]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-734feaf3-d87a-4bf0-bb94-9476259d577c","keyframes":{"transform":["scale(0.3333333333333333)","scale(1)"]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] ACTIVIDAD: ¿Quien? Encargado de devoluciones Recibe el artículo para validar la devolución. ¿Dónde? Punto de venta Verifica que la mercancía se encuentre en óptimas condiciones , de acuerdo con la política de devoluciones vigente PO-COM-001 (Política de cambios y devoluciones)** para determinar la aplicación de la devolución. Recibe solo el artículo por parte del cliente y dependiendo del artículo del que se trate. PASO 1: Validación de la devolución ** Da clic aquí para ir a la documentación correspondiente.

[{"selector":"#anim-09ce0c43-72cb-4c8e-ad22-b1247fbd4d2a","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-eafc528f-02b7-4182-b7e9-22c5b82b96e5","keyframes":{"transform":["translate3d(0px, -31.61449%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-c38cb37a-4c6b-4493-aa3f-53f1e2f0b54c","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-9459e83b-0b67-43e4-8d93-46ca8eaa2e49","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-a3c059a9-3d56-49a0-af98-7bd1d38dfaec","keyframes":{"transform":["translate3d(137.28813%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-298bf338-aecd-4195-961d-2eaa448be696","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-a6846301-4a2c-4bc4-81e4-cc574f133aed","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-22812a8c-4a35-4e12-ac31-efd4244d562a","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-593fa2ee-7988-4a12-a024-40a1559910e0","keyframes":{"transform":["translate3d(-116.55173%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-83ed7e60-f0b6-420a-9c97-9deccfe0eeba","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-f354c1c4-318b-4ae5-9dce-7ce5c23ba643","keyframes":{"transform":["translate3d(116.90140%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-84d5f88a-4f41-4450-9e0d-79519b4dfacb","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-c0f3f612-5183-40d0-b1b7-13c574c0a337","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-8b81aa1f-8441-47e4-bf31-175a68524120","keyframes":{"transform":["translate3d(-123.44827%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-422621b6-1ab0-4dfd-99ae-d4d9880865c1","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-a26e48dc-5253-484c-b2ed-e3c8ad76da52","keyframes":{"transform":["translate3d(-123.44827%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] ¿Quien? Encargado de devoluciones ¿Dónde? Punto de venta En caso de que la mercancía cumpla con las políticas de devoluciones , deberá solicitar al Gerente o Supervisor de Tienda para: PASO 1: Validación de la devolución 1. Realizar la búsqueda del ticket de compra original del cliente. 2 Proceder con la devolución del artículo, el cual se podrá realizar en cualquier otra tienda de la cadena.

Nota:

[{"selector":"#anim-0e2a7083-44f7-45d2-a815-3550626fc113","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-9e6eec88-cfe5-40e9-bf0b-e9180001d161","keyframes":{"transform":["translate3d(0px, -85.64063%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-aa70a153-67b4-46fc-8629-fc84f17bfaac","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-4f632141-5956-4f4b-9a41-39fdbe90d207","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-648b0832-5968-4ee4-8548-86368f43fccf","keyframes":{"transform":["translate3d(0px, 188.13659%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-42ec111a-214a-4115-ab4a-04dd4a60f44a","keyframes":{"opacity":[0,1]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-a4e225ed-fc8d-4ef8-b930-f951ea0a86aa","keyframes":{"transform":["scale(0.3333333333333333)","scale(1)"]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] En caso de que exista algún motivo, dentro de la política antes mencionada, que amerite la invalidez de la devolución, deberá notificarle al cliente que la devolución no procede.

¡Hemos terminado el primer paso!

[{"selector":"#anim-f3196629-6691-4730-a840-cfa1191cb03d","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-c477b860-453f-4bbf-855a-f48a3b7d6010","keyframes":{"transform":["translate3d(0px, -98.9588%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-8496c245-8119-4ba9-9149-daf7bab7f69a","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-bb521ab4-c282-4e32-b296-dcfaa7acbc96","keyframes":{"transform":["translate3d(0px, -237.81854%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-388c562c-4609-4bf6-812e-41d25621b744","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-e1b2cda5-0b92-4a43-a805-35335d51a224","keyframes":{"opacity":[0,1]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-9dce8d04-1270-4bf3-9404-edc87974792d","keyframes":{"transform":["scale(0.3333333333333333)","scale(1)"]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] Profundicemos en los demás en las siguientes microcápsulas.

[{"selector":"#anim-8de8001c-0d0c-4521-8b3d-072ad881fb8d","keyframes":[{"offset":0,"transform":"translate3d(0, -349.68074%, 0)","easing":"cubic-bezier(.5, 0, 1, 1)"},{"offset":0.29,"transform":"translate3d(0, 0%, 0)","easing":"cubic-bezier(0, 0, .5, 1)"},{"offset":0.45,"transform":"translate3d(0, -98.33022408800001%, 0)","easing":"cubic-bezier(.5, 0, 1, 1)"},{"offset":0.61,"transform":"translate3d(0, 0%, 0)","easing":"cubic-bezier(0, 0, .5, 1)"},{"offset":0.71,"transform":"translate3d(0, -33.429478744%, 0)","easing":"cubic-bezier(.5, 0, 1, 1)"},{"offset":0.8,"transform":"translate3d(0, 0%, 0)","easing":"cubic-bezier(0, 0, .5, 1)"},{"offset":0.85,"transform":"translate3d(0, -12.553538566%, 0)","easing":"cubic-bezier(.5, 0, 1, 1)"},{"offset":0.92,"transform":"translate3d(0, 0%, 0)","easing":"cubic-bezier(0, 0, .5, 1)"},{"offset":0.96,"transform":"translate3d(0, -5.455019544%, 0)","easing":"cubic-bezier(.5, 0, 1, 1)"},{"offset":1,"transform":"translate3d(0, 0%, 0)","easing":"cubic-bezier(0, 0, .5, 1)"}],"delay":0,"duration":600,"fill":"both"}] [{"selector":"#anim-526b34d5-2889-4594-b175-23dbd4c9b20f","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] Recuerda que puedes preguntarme sobre este o más procesos interactuando conmigo.

Recordemos:

Validación de la devolución

Paso:

1. Validación de la devolución

1

.

.

1

.

.

Nota:

¡Hemos terminado el primer paso!