Segunda parte Procedimiento para la devolución no verificada de artículos en tienda en el punto de venta Vigente a partir de Octubre, 2020 Dirección de Operaciones CÓDIGO: PR-OPE-113-GP-Pr

Búsqueda del ticket de venta original

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Paso:

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4

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5

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Selecciona la opción 1: Declaración . 2. Selecciona la opción 6: Diario. 3. Selecciona la opción 1: Diario electrónico. Ingresa en el menú “diario electrónico” bajo la siguiente ruta en el sistema XStore: PASO 2: Búsqueda del ticket de venta original ¿Quien? Gerente o supervisor de tienda ¿Dónde? Sistema XStore Automáticamente el sistema envía una pantalla con campos habilitados para digitar una serie de datos y rastrear el ticket de la venta original.

Nota:

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6

[{"selector":"#anim-9b2ba798-1ad3-42c6-a252-dda9b6f9bacf","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-622480d1-3aba-4259-85ae-6cbbdd4d5ee3","keyframes":{"transform":["translate3d(0px, -31.61449%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-3f9bed8a-d711-43b6-8ec2-ea30b2ef8248","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-34e1fef0-c4f8-4253-9af0-d9a15ceeebc1","keyframes":{"transform":["translate3d(-129.33333%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-8b2191fb-62ec-4679-a36a-17a97e55851c","keyframes":{"transform":["scale(1)","scale(1.5)","scale(0.95)","scale(1)"],"offset":[0,0.33,0.66,1]},"delay":0,"duration":1450,"easing":"ease-in-out","fill":"both","iterations":1}] [{"selector":"#anim-2b6a9242-573b-4481-b98d-2b90070d97e8","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-952772ab-c5b9-4fde-8f77-5ec4ed26b447","keyframes":{"transform":["translate3d(-123.40426%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-6028d26f-655a-4035-a358-5e841d035694","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-adf27125-06e4-4b90-b542-431ad991a137","keyframes":{"transform":["translate3d(1799.99959%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-d5d55707-b09a-457b-ae00-8d1e373d3b7f","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-1e5103f9-93fd-4107-9a77-bc389864218f","keyframes":{"transform":["translate3d(-132.27273%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-18ead9d4-1b64-486e-a6b7-9aecfe44ec1c","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-2460aefe-4197-49f9-a7f1-70e47706824c","keyframes":{"transform":["translate3d(128.23528%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-9fcdefc5-0eea-4bd9-bfb4-0707737ecea6","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-7e7dc5e8-3643-4a95-bb68-b7116c38f8f8","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-77b2d78f-44c0-40ae-ba76-a3ad58fcd775","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-00c8cbd7-bb1b-4175-abfb-065eef892212","keyframes":{"transform":["translate3d(122.88133%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-54e40140-fa86-4913-a022-abb56eb8a8ca","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-1365cc7d-1a8c-4a78-91f3-0c56e9dcfb8b","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] ACTIVIDAD: Ingresa los criterios de búsqueda en el sistema Digita los datos opcionales predeterminados en el sistema para comenzar con la búsqueda del ticket de la venta original, en función a los criterios de búsqueda autorizados: PASO 2: Búsqueda del ticket de venta original ¿Quien? Gerente o supervisor de tienda ¿Dónde? Sistema XStore

Ejercicio rápido

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[{"selector":"#anim-b34cf3b5-aef7-4f0f-95a9-5e02b6d72000","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-0691c009-b670-4dec-8963-723beeb28082","keyframes":{"transform":["translate3d(0px, -31.61449%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-3ea78e9d-b40f-43c9-a0b9-beb9269cead7","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-67518986-a5f9-4185-9d27-1c74a123394f","keyframes":{"transform":["translate3d(-117.58621%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-4c9e0d57-d091-4a61-a6da-fb1d094a25ee","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-d47c5211-fc2d-45b6-a507-bbb945e7f4a9","keyframes":{"transform":["translate3d(128.23528%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-1788c281-e781-44dd-956a-e8bad421d6ca","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-d030d60b-2892-4fe6-8508-5db943075142","keyframes":{"transform":["translate3d(126.56250%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-d2493d4d-f431-46d3-a468-a8595a3775dd","keyframes":{"transform":["scale(1)","scale(1.5)","scale(0.95)","scale(1)"],"offset":[0,0.33,0.66,1]},"delay":0,"duration":1450,"easing":"ease-in-out","fill":"both","iterations":1}] Una vez ingresada la información: - Selecciona la opción “proceso” para rastrear la información de manera automática en XOffice y - Verificar la existencia del ticket de venta original en el diario electrónico. PASO 2: Búsqueda del ticket de venta original ACTIVIDAD 6: Ingresa los criterios de búsqueda en el sistema

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[{"selector":"#anim-69222b04-c42b-4e0b-a30c-fcfa7d65c5fd","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-fcd978b3-3f97-4444-973e-5a2d1fbd2976","keyframes":{"transform":["translate3d(0px, -31.61449%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-499d5a97-ebef-456a-9558-bd88f0560983","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-8bba3b4b-b799-498e-8099-4da82b41a5d5","keyframes":{"transform":["translate3d(-117.58621%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-71ba6e71-9e9c-411f-a5fa-7f1a449267e9","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-3d54e544-5c23-49ad-83dd-42331578b9e4","keyframes":{"transform":["translate3d(128.23528%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-7c0b7bc4-8a04-487c-b8e9-427a54306e3a","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-edff19a7-d1dc-4993-90ee-b52c21475c52","keyframes":{"transform":["translate3d(126.56250%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-73efe0af-063f-4e1f-9dd0-95b42605d2a5","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-25596633-61c3-4526-9037-13ca9c094753","keyframes":{"transform":["translate3d(-152.81385%, 0px, 0)","translate3d(0px, 0px, 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[{"selector":"#anim-c023ec75-d1a3-471a-9c33-d7e2a8495f35","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-9739ded0-d467-46a6-9cf6-5bc762884cee","keyframes":{"transform":["translate3d(-150.20576%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-cdb132ce-678c-441b-8b5b-80c8ecd33067","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-9b5ffe52-1c4d-4d86-925a-cafdfbbdd575","keyframes":{"transform":["translate3d(1549.99969%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-36889782-462a-44dc-94cb-a94f52311738","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-ac644b63-2061-4122-9ab2-59c6c4a2c499","keyframes":{"transform":["translate3d(1549.99969%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-f304f7e2-ca55-4760-bd1f-1ab972efa92f","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-6accba28-738c-4a3c-b146-9eda3e5cfb99","keyframes":{"transform":["translate3d(-170.37034%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-27cfa72b-c431-4395-9b67-887fb54d6a94","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-3b6c5602-6c83-4f44-b7b6-fd3ed70df5cc","keyframes":{"transform":["translate3d(0px, -867.07855%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] En caso de: PASO 2: Búsqueda del ticket de venta original ACTIVIDAD 6: Ingresa los criterios de búsqueda en el sistema Existir coincidencias en la búsqueda del ticket de venta original: El sistema mostrará la transacción asociada a los criterios de búsqueda y se podrá seleccionar el artículo o grupo de artículos en relación a la devolución. NO existir coincidencias en la búsqueda del ticket de venta original: El sistema enviará un mensaje en pantalla alertando que no existen tickets relacionados a los criterios de búsqueda asociados y deberá aceptar esta condición para continuar con la operación.

Nota:

[{"selector":"#anim-d9800b7b-9b4d-4aac-b181-11f669fde063","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-6fc9f778-4e64-44f1-bcec-251f7dc03a1f","keyframes":{"transform":["translate3d(0px, -85.64063%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-70d8f890-7f5c-4c0e-baef-e0648bdb7839","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-935a8f74-a20d-4d04-b6f7-d909157d3e01","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-a127aebe-275e-43af-9c4e-427ba677c209","keyframes":{"transform":["translate3d(0px, 155.28891%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-00f6cb22-d69e-4374-a270-869f6d44ff1e","keyframes":{"opacity":[0,1]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-4aaef602-900c-45fb-a205-f7f27568e1ac","keyframes":{"transform":["scale(0.3333333333333333)","scale(1)"]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] – Los datos del ticket de venta original pueden ser digitados en los campos disponibles de manera completa o parcial. – Entre mayor cantidad de información se ingrese en el sistema de búsqueda, mayor será la posibilidad de encontrar el ticket esperado. – Existirá una integración con XOffice para la búsqueda del ticket de venta original.

7

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[{"selector":"#anim-6d92c1c8-14c9-4431-a67a-b9cd5c350a44","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-bfdf0dd3-238b-4519-8bf5-0d9decbe8047","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-6bc2d278-8557-4d6a-b0da-3d7bda6c84c1","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-8f8a1c32-4377-45f1-b48b-dedc2aa13f59","keyframes":{"transform":["translate3d(-128.76106%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-f8fcee5f-8f51-404a-b753-93929ab63e32","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-07c6a1d4-99cb-4b11-be27-2ea6aad02fdf","keyframes":{"transform":["translate3d(-130.08849%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] Una vez realizada la búsqueda, nos preguntaremos: ACTIVIDAD: ¿La búsqueda fue exitosa? Una vez realizados estas actividades, se preguntará: PASO 2: Búsqueda del ticket de venta original ¿Quien? Gerente o supervisor de tienda ¿Dónde? Sistema XStore ¿Encontró el ticket? SI: Pasa a la actividad 8. NO: Pasa a la actividad 11.

¡Hemos terminado el segundo paso!

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Búsqueda del ticket de venta original

Paso:

2. Búsqueda del ticket de venta original

3

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4

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5

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Nota:

6

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Ejercicio rápido

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Nota:

7

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¡Hemos terminado el segundo paso!