Tercera y cuarta parte Procedimiento para la devolución no verificada de artículos en tienda en el punto de venta Vigente a partir de Octubre, 2020 Dirección de Operaciones CÓDIGO: PR-OPE-113-GP-Pr

Recordemos:

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Búsqueda exitosa o fallida del ticket de venta original

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Paso:

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Gerente o supervisor de tienda Selecciona la transacción de la venta original en el sistema XStore y re-imprime el ticket ¿Dónde? Sistema XStore 1. Seleccionarla para confirmar en el sistema XStore y 2. Automáticamente s e imprimirá el ticket correspondiente. En caso de lograr encontrar la transacción correspondiente a la devolución, deberá:

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10

[{"selector":"#anim-badab0c1-33d4-4253-993b-3c979c1b1c43","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-a07672f7-9a90-40ef-992a-41684de882d7","keyframes":{"transform":["translate3d(0px, -31.61449%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-6f701752-30dc-4c65-af9f-8e668fc0a293","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-45d97ac3-bb67-4e2b-9851-9af0206ee188","keyframes":{"transform":["translate3d(-130.66667%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-6450b4de-949e-4ad6-b8cd-7174af4b0d6f","keyframes":{"transform":["scale(1)","scale(1.5)","scale(0.95)","scale(1)"],"offset":[0,0.33,0.66,1]},"delay":0,"duration":1450,"easing":"ease-in-out","fill":"both","iterations":1}] [{"selector":"#anim-22ae8aed-e23b-45de-a7a8-ef3dbfc3c23b","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-27b20e05-8bb9-4c76-aad7-c22730e1cd35","keyframes":{"transform":["translate3d(-129.07801%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-7ef27792-4731-457a-94f8-0e96813c5ad7","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-c5a9bd71-a879-4d25-8507-a651e6bfa7ee","keyframes":{"transform":["translate3d(1804.99962%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-3eb69264-5cd4-47e7-b42b-c409adc549fa","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-ebfae1ee-7709-4156-9ff3-0148b2b11216","keyframes":{"transform":["translate3d(-131.33048%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-578a89a1-1bce-4ae4-bd83-c0ce29afbe92","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-39eaf0be-8622-4de0-a7e4-e73f6de5f997","keyframes":{"transform":["translate3d(124.27184%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-20804703-2d4f-4501-bb69-44668e3f6586","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-767dadf9-286c-44bb-b6ba-3ab18e8a8f83","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-805b9db6-464c-453e-a652-05eb4aca4c0d","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-dc44b314-e438-4d71-9761-c56bd4f66787","keyframes":{"transform":["translate3d(131.35592%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-858cd777-dfc0-43de-8ff3-7d4dac2d0e2d","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-6ee1f0a2-c061-4123-863b-20e1f51bd59c","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-9dadf036-3237-4093-a294-1333bbc93e25","keyframes":{"transform":["translate3d(148.96909%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-96d404e6-1737-4913-91d5-19d9fc4de842","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-bfbfedb5-ab66-4f47-92d4-b3313475fb90","keyframes":{"transform":["translate3d(-154.4643%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] ACTIVIDAD: Entrega ticket de transacción al cliente en el POS 1. Toma el ticket de la impresora. 2. Lo entrega al cliente para que pueda realizar su devolución con el ticket correspondiente. PASO 3: Búsqueda exitosa del ticket de venta original ¿Quien? Gerente o supervisor de tienda ¿Dónde? Punto de venta

Nota:

[{"selector":"#anim-cd6b82c9-1f92-4260-b054-7ef9e1cdc1b2","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-7e98e9a4-f802-439c-8515-871ad4c729c5","keyframes":{"transform":["translate3d(0px, -85.64063%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-1ede8b2d-0fa7-43bf-a9a8-902864c8c24e","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-a5cd8452-1a80-4c39-9b5d-f8b52ad6ec39","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-f2aca7ec-b0b4-4aaa-959b-a247452b49fb","keyframes":{"transform":["translate3d(0px, 248.94177%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-9c870078-ce94-4776-83b7-1b77966e9345","keyframes":{"opacity":[0,1]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-55127551-d53b-46c0-9e52-b1b2af2182c7","keyframes":{"transform":["scale(0.3333333333333333)","scale(1)"]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] [{"selector":"#anim-5704a7dc-109c-4310-aa06-376440802f33","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-8cf300d4-06d9-4357-b390-445e1ae7f5fa","keyframes":{"transform":["translate3d(0px, 1090.64444%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-4af5ceac-8b78-40e7-9395-c2520e19efa0","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-f9fbb04f-127a-43f6-a944-7756917023a9","keyframes":{"transform":["translate3d(0px, 235.43545%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] Al momento de entregar el ticket al cliente, le deberá ofrecer la opción de registrarse en el sistema con el beneficio de optimizar tiempos y aclaraciones en compras futuras. Da clic para ver el procedimiento PR-OPE-114-GP-Pr: Alta y modificación de clientes en el punto de venta.

.

[{"selector":"#anim-ae652dbe-e66d-409f-94bc-51beda4930bb","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-8574d58f-67c8-47b3-a734-85860b10cf0e","keyframes":{"transform":["translate3d(0px, -31.61449%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-7cfdf42c-35af-4589-ba51-03e5bfb54184","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-72bcfc2c-b29e-46a9-baa8-3806f4237c70","keyframes":{"transform":["translate3d(-121.81819%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-a849e4b9-a029-49b8-8212-4c7c02a9e774","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-5b28978b-80b3-4257-8ebb-5befa125feb9","keyframes":{"transform":["translate3d(122.06573%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-848e9727-a6cb-4e09-9752-51a2cb014c2c","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-3841fd49-2f38-4493-b372-8b52cf6385e3","keyframes":{"transform":["translate3d(121.18646%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-dc8ca73e-1e7f-4333-be18-ee00b9cfd134","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-f5f1c7d6-82d6-4e1a-baeb-3d9d373cd66a","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-63ffa107-3246-4b53-8403-cecb3018a0c9","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-ff8ed47d-6247-4a94-bcf1-1a99c449cd06","keyframes":{"transform":["translate3d(-122.27272%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-60680353-ddee-4ef8-9115-a5506271c810","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-7a1f8870-5e7b-4771-8b87-56db94c93e90","keyframes":{"transform":["translate3d(-180%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-ceb4a5b6-94c9-4293-9279-c0e29965ec37","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] 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0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-ffd7ba32-dcf1-4397-83eb-02d0cee74ad1","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-89f72cf0-6568-4438-a294-6862555a8796","keyframes":{"transform":["translate3d(-118.90034%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-07df0f83-3427-4687-8712-0b59cf6f861c","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-c34097f9-5c09-421e-9799-099439154a55","keyframes":{"transform":["translate3d(-164.70585%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-d1c5bad3-e45c-40a3-b6a0-29614b495ec7","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-aaa562fa-d60d-488d-bb2a-1d01b314e949","keyframes":{"transform":["translate3d(-164.70585%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] Una vez que el cliente obtiene el ticket de su compra original, podrá realizar una transacción de devolución verificada en cualquier otra caja. PASO 3: Búsqueda exitosa del ticket de venta original ACTIVIDAD 10: Entrega ticket de transacción al cliente en el POS. ¿Quien? Cliente Ver procedimientos: PR-OPE-112-GP-Pr: Devolución verificada de artículos en tienda en el punto de venta. PR-OPE-125-GP-Pr: Devolución de artículos en tienda por clientes de crédito. Da clic en los íconos para ir a la documentación correspondiente.

Paso:

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¡Hemos llegado al fin del procedimiento!

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[{"selector":"#anim-e0bf0cdf-798f-41cc-bcc0-d0be5deb51f2","keyframes":[{"offset":0,"transform":"translate3d(0, -349.68074%, 0)","easing":"cubic-bezier(.5, 0, 1, 1)"},{"offset":0.29,"transform":"translate3d(0, 0%, 0)","easing":"cubic-bezier(0, 0, .5, 1)"},{"offset":0.45,"transform":"translate3d(0, -98.33022408800001%, 0)","easing":"cubic-bezier(.5, 0, 1, 1)"},{"offset":0.61,"transform":"translate3d(0, 0%, 0)","easing":"cubic-bezier(0, 0, .5, 1)"},{"offset":0.71,"transform":"translate3d(0, -33.429478744%, 0)","easing":"cubic-bezier(.5, 0, 1, 1)"},{"offset":0.8,"transform":"translate3d(0, 0%, 0)","easing":"cubic-bezier(0, 0, .5, 1)"},{"offset":0.85,"transform":"translate3d(0, -12.553538566%, 0)","easing":"cubic-bezier(.5, 0, 1, 1)"},{"offset":0.92,"transform":"translate3d(0, 0%, 0)","easing":"cubic-bezier(0, 0, .5, 1)"},{"offset":0.96,"transform":"translate3d(0, -5.455019544%, 0)","easing":"cubic-bezier(.5, 0, 1, 1)"},{"offset":1,"transform":"translate3d(0, 0%, 0)","easing":"cubic-bezier(0, 0, .5, 1)"}],"delay":0,"duration":600,"fill":"both"}] [{"selector":"#anim-a29a3090-03c1-487e-9600-5b843b66ab70","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] Recuerda que puedes preguntarme sobre este o más procesos interactuando conmigo.

Recordemos:

Búsqueda exitosa o fallida del ticket de venta original

Paso:

3. Búsqueda exitosa del ticket de venta original

8

.

9

.

10

.

Nota:

.

.

Paso:

4. Búsqueda fallida del ticket original

11

.

¡Hemos llegado al fin del procedimiento!