Estereotipos en la comunicación

Los estereotipos en la comunicación se basan en los 3 estadios del Yo de Eric Berne y se refieren al posicionamiento desde el cual nos comunicamos.

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Este posicionamiento se basa en un patrón coherente de sentimiento y experiencia que dispara una conducta correspondiente.

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De esta manera, ellos influyen en la forma en que las personas perciben, interactúan y se comunican con otros.

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¿Cuáles son?

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1.

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.

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2.

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.

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3.

[{"selector":"#anim-f6f2b42b-5c39-4b08-ad2c-c8aaa1d62be4","keyframes":{"transform":["translate3d(-245.45456%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-f756ba6e-905e-4ab0-bae9-59c57a3b68ff","keyframes":{"opacity":[0,1]},"delay":0,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-527ad09c-1ee7-4576-928a-fcf7e605f625","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-03850bce-d8c5-42df-ba9b-a32101f3a07e","keyframes":{"transform":["translate3d(-228.27588%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-528746a3-c1d8-4ec4-a0db-6f4cac854f54","keyframes":{"opacity":[0,1]},"delay":0,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-b73a3522-f2b2-4e8c-88c7-662dab9a6ada","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-cb4a11e6-7061-46c0-98de-09d47c9ed744","keyframes":{"opacity":[0,1]},"delay":0,"duration":2500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-3e31ccce-cd1f-484a-b256-f3fc702b81e9","keyframes":{"transform":["translate3d(-256.6666%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-9cc51a96-666c-41a8-8f96-91814ee04f67","keyframes":{"opacity":[0,1]},"delay":0,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-08b55f9b-5b4d-47f0-ae52-6e846e5f95eb","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-871bcfc1-828f-45ab-af59-f00a7bf04df7","keyframes":{"opacity":[0,1]},"delay":0,"duration":2500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-9b9bc73c-0d88-4173-bedb-948c03366244","keyframes":{"opacity":[0,1]},"delay":0,"duration":2500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-f77e0626-309a-462a-8c50-3264db8e7142","keyframes":{"opacity":[0,1]},"delay":0,"duration":2500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-dbc5d8db-f21a-4b72-acf2-2e06ba810981","keyframes":{"opacity":[0,1]},"delay":0,"duration":2500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}]

.

[{"selector":"#anim-74425971-64a2-40b0-9549-9fc1aff959a4","keyframes":{"opacity":[0,1]},"delay":0,"duration":2500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-047ed0a9-5a16-4e6a-8d11-894c9e5beb23","keyframes":{"transform":["translate3d(-989.28521%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-b61b0c38-1867-454b-ba90-c51db0198132","keyframes":{"opacity":[0,1]},"delay":0,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-7e02396b-9a37-4b72-9535-91e9c7cd4fd7","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-2f3c0620-682f-4a38-9e4d-2524928f8379","keyframes":{"opacity":[0,1]},"delay":0,"duration":2500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-8f9f14bd-05c9-4694-b6f0-9f7f9cef92d0","keyframes":{"opacity":[0,1]},"delay":0,"duration":2500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-7bd63734-73ff-40cb-92ca-48078c00978c","keyframes":{"opacity":[0,1]},"delay":0,"duration":2500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-b70691fe-9610-4417-9756-2eab866bc024","keyframes":{"opacity":[0,1]},"delay":0,"duration":2500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-5f69b8f7-b9dc-4a82-80c9-8bef8ba52e8c","keyframes":{"opacity":[0,1]},"delay":0,"duration":2500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-ee55eb65-17c4-4aad-bf81-a4e1e03832d1","keyframes":{"opacity":[0,1]},"delay":0,"duration":2500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-1752e97a-b1d7-49c9-bf8f-9628d1866872","keyframes":{"transform":["translate3d(-538.80584%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-eefe6cdf-c987-450f-9483-8ce8dc32746c","keyframes":{"opacity":[0,1]},"delay":0,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-4ca9cb1f-8fcf-4fab-8787-626377d4aeb3","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-9d85c93a-b2f8-40b1-8014-292ce0951eed","keyframes":{"opacity":[0,1]},"delay":0,"duration":2500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-3c11975d-9067-4927-acaa-f8cbf7678347","keyframes":{"transform":["translate3d(-989.28521%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-da987a32-c3d1-42b3-b471-37188b6f6f7d","keyframes":{"opacity":[0,1]},"delay":0,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-fd49ecbc-cb7a-4d55-bc3c-d6aa5bd7b895","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-14dc3abe-7068-4ec5-a291-29d96c6552db","keyframes":{"opacity":[0,1]},"delay":0,"duration":2500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] P Adecua su comportamiento a algunas normas sociales y es capaz de reprimir ciertas emociones e impulsos. Es expresivo, emocional, impulsivo, explora, pide, se queja o demanda. Es absorbente. Niño N

Para posicionarme de manera adecuada con mi cliente y dirigir sin contratiempos el proceso de ventas.

[{"selector":"#anim-066e9ce6-79d0-40d1-a6e9-1996a277dcda","keyframes":{"opacity":[0,1]},"delay":0,"duration":2500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-96c84079-3aa9-49ae-970c-c9ba0ea2c79d","keyframes":{"transform":["translate3d(-125.64102%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-b0c6b40d-b4ed-4c74-9273-68aba78b75cc","keyframes":{"opacity":[0,1]},"delay":0,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-7a90eae0-af66-4cc2-8daa-a004be0aac97","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-cd7a7de2-2167-413d-908b-ef68fa2b6667","keyframes":{"opacity":[0,1]},"delay":0,"duration":2500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-d95167ec-4efe-4c83-9c96-29222c8997c7","keyframes":{"opacity":[0,1]},"delay":0,"duration":2500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}]

Los estadios no son fijos.

[{"selector":"#anim-dbcd6fb7-ee3b-4f5f-8c7a-21344daf3d6e","keyframes":{"opacity":[0,1]},"delay":0,"duration":2500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] Ellos son una respuesta a las dinámicas y el contexto.

¿Cómo puedo ver estos estadíos en mí mismo y mi cliente?, ¿en qué lugar tiendes a posicionarte?

[{"selector":"#anim-20808080-46a5-4a88-b23c-cc454477ccd5","keyframes":{"opacity":[0,1]},"delay":0,"duration":2500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-7e794f32-008a-4f08-b7bd-edfd83e14ae8","keyframes":{"opacity":[0,1]},"delay":0,"duration":2500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-04a3d736-3402-449e-89b0-86f3e453ab6a","keyframes":{"opacity":[0,1]},"delay":0,"duration":2500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] Ahora te dejaremos una tarea de reflexión aplicada: Respóndete ambas preguntas

Estereotipos en la comunicación

Los estereotipos en la comunicación se basan en los 3 estadios del Yo de Eric Berne y se refieren al posicionamiento desde el cual nos comunicamos.

¿Qué son?

Este posicionamiento se basa en un patrón coherente de sentimiento y experiencia que dispara una conducta correspondiente.

De esta manera, ellos influyen en la forma en que las personas perciben, interactúan y se comunican con otros.

¿Cuáles son?

Padre Adulto Niño

P

A

N

1.

Padre

P

Se rige por el principio del deber. Lo ético, lo correcto, lo moral.

.

Cree que tiene que educar a los demás bajo los criterios que considera válidos.

.

.

Con tintes paternalistas, según si es:

* Proveedor:

* Crítico:

2.

Adulto

A

Se rige por el principio de la realidad. Lo responsable, objetivo, analítico, práctico y lógico.

.

Analiza las situaciones para tomar la mejor decisión. Negocia, pregunta y recaba información para dar una respuesta objetiva.

.

.

Se adapta exitosamente al entorno:

3.

Niño

N

Se rige por el principio del placer. Lo que desea, apetece. Con impulsividad y egocentrismo.

.

Las reacciones están basadas en las emociones o la fantasía del ideal de cómo deben ser las cosas.

.

.

Dos tipos:

* Natural:

* Adaptado:

Para posicionarme de manera adecuada con mi cliente y dirigir sin contratiempos el proceso de ventas.

¿Para qué me sirve saber esto?

Los estadios no son fijos.

Por esto debes estar atento de qué dinámicas estás generando con tu cliente. Esto será clave para que puedan tener buena comunicación y relación. No crees resistencias innecesarias.

¿Cómo puedo ver estos estadíos en mí mismo y mi cliente?, ¿en qué lugar tiendes a posicionarte?