TM07-0301. Circular Única de Servicios

Circular Única de Servicios

¿Por qué te sería útil conocer esto?

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La Circular Única de Servicios…

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Los procesos que contiene son:

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[{"selector":"#anim-32b13417-397d-4f70-932a-b5c53730f16f","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-ca46f328-5457-43f3-a809-49a73bffdf48","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] Atención a Usuarios Carta de Derechos del Usuario Solicitudes de Servicio y su registro Conclusión de las Solicitudes de Servicio

1. Atención a Usuarios

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[{"selector":"#anim-d72da6b2-1a3a-455e-8ce7-cb0d0b9aa563","keyframes":{"transform":["translate3d(-257.66421%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-0ee378d9-209b-4809-aae4-bf092c823552","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-4a1a905e-f1f4-4d07-87ac-6b4a7b5702b4","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] Oportunidad Eficiencia Colaboración Mejora continua Excelencia Las Administradoras deben observar que el servicio que proporcionen a los Usuarios a través de los diferentes canales de atención se apegue a los principios que cada una establezca: Arrow

Procedimiento

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[{"selector":"#anim-ba2d8898-1f91-4ef6-8bd8-c05a1334b188","keyframes":{"transform":["translate3d(-135.48386%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-45d146cc-6790-452b-8415-7436d9e033a0","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-a0814525-e186-4f53-a534-ce51dd11677a","keyframes":{"transform":["translate3d(135.48386%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-ed5ed1da-0c1a-473f-ad37-d6383969c191","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-f9a09654-5c7a-46eb-b088-31c2bc9a93e2","keyframes":{"transform":["translate3d(-137.41935%, 0px, 0)","translate3d(0px, 0px, 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[{"selector":"#anim-2f5874b3-294a-4bc8-bba3-12f0e5448a27","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-35d153a2-d826-4347-8d25-ed96e3aef3fb","keyframes":{"transform":["translate3d(257.81249%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-3544de0d-14df-4fbb-95eb-77f2aab4c63b","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-6a529dba-96d0-4112-bce3-b70b1ebba96d","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-1f70c652-9cd4-4617-845d-9842f9223998","keyframes":{"transform":["translate3d(-271.87501%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 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[{"selector":"#anim-8f173d2c-c7b7-48ea-b96a-5d478347f7f9","keyframes":{"transform":["translate3d(-260.93751%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-28d0d98e-35d3-4baf-a0fc-342f6ab93166","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-8ff3d8a4-e94c-4f0d-954c-ebbf370e4625","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-68dfcce7-047d-4e66-a38d-806243dc2a3e","keyframes":{"transform":["translate3d(251.56251%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-5e508a1a-2111-41db-83cf-a389c696815e","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-6f28d3da-3443-4b3a-8e4b-f8ce5718d0b5","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] para las solicitudes de servicio de los Usuarios: 1. Recepción Recibir las solicitudes de servicio presentadas. 2. Registro Registro centralizado que permita capturar todas las solicitudes. 3. Canalización Orientación a las consultas, solicitudes y quejas. 4. Seguimiento Acciones para informar el estado de las solicitudes de servicio. 5. Conclusión La comunicación que la Administradora entrega sobre la conclusión de su solicitud. Atención a Usuarios

Se podrá atender

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[{"selector":"#anim-e910b4c2-ebfd-453c-826e-6ddd8a02ac5c","keyframes":{"transform":["translate3d(-113.23076%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-7ab5d846-f943-4186-97e0-50f5f67a20f3","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-73de817b-3169-4efb-8daa-68f6d215077c","keyframes":{"transform":["translate3d(-117.56757%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-7bffe063-a9d4-4a6b-99a8-9bfdfd21fb52","keyframes":{"transform":["translate3d(-653.3328%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-6a5a0458-c782-4066-adad-3cdf2b3877a5","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-c255bfe3-ff2d-45a1-9f6c-be175e0688d9","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-774e5e05-16be-43f5-be9f-be259814efa2","keyframes":{"transform":["translate3d(-653.3328%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-7930b49a-8b3c-446b-a615-ded8a27657f5","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-0d25d660-140a-4b93-9f1f-30f0e699b32d","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-997dd26c-fea7-47c2-a1c9-96c75190b4d8","keyframes":{"transform":["translate3d(-653.3328%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-7f7cfc13-1ecd-4bc6-bedb-44a0328339b1","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-187b15d2-8a0c-4f4b-8eec-d74e24912729","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-b42c66a1-86ee-48b2-a24f-6d4f0672832d","keyframes":{"transform":["translate3d(-653.3328%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-dc766b02-bfa3-4ed4-b703-cec79535670d","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-5f3d8a52-712a-4309-a235-d0c3cbb53afc","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-93569c04-8997-46c5-9294-d08fa49c57a2","keyframes":{"transform":["translate3d(-240.1316%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-e8fd79d7-aadb-414f-a9e8-aa6e6d21d502","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-1a3f9c8e-2937-4161-8e19-9a917f7c4a63","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-a2889ad0-ade1-41fd-93bb-bb9f29d7d180","keyframes":{"transform":["translate3d(125.30862%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-83862fba-cf1b-450b-9327-f62de0974f5e","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-4bcfdc7e-e11b-456a-8ae6-7c2c4eb41d50","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-2df218d6-87d7-47a1-93d9-3a6385bbb712","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-b9047917-558c-417e-8ba2-848305456fdc","keyframes":{"transform":["translate3d(0px, 102.91569%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] Presencial Telefónica Electrónica Escrita De forma: En sucursales de atención, módulos de atención u otro cualquier medio disponible para el Usuario. Atención a Usuarios

2. Carta de derechos

[{"selector":"#anim-e6d0efa1-998c-4f18-9f58-283da8fcd684","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-fca7eb53-7a69-4eec-a263-e8048caadc02","keyframes":{"transform":["translate3d(-116.77215%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-4bf4fe9d-3216-403b-9745-e5baa3411079","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-47b0d0a7-1ead-4797-86e0-5d4969076fd4","keyframes":{"transform":["translate3d(-116.30769%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-8df58dff-1a65-4039-bfa6-412ab96f0d46","keyframes":{"transform":["translate3d(79.35223%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-10d20326-6b6d-49f6-acd7-6623967993b5","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-41631860-4950-4812-9e59-5bbbe09e4af2","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] Es un documento mediante el cual las Administradoras dan a conocer a los Usuarios sus derechos relacionados con el servicio.

El formato debe contener:

[{"selector":"#anim-8a1af700-ead8-4ad6-a9a3-dfe12218852f","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-f54c9dab-e7bd-49cd-9820-613a46b37054","keyframes":{"transform":["translate3d(113.60759%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-b384a311-4b24-40fb-ac30-b4447d2a59c6","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-2bdcb496-aedc-438e-b316-54457cb4c342","keyframes":{"transform":["translate3d(126.72811%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-5d27f2b3-272e-4c6b-bf66-f6f11ae8e176","keyframes":{"transform":["translate3d(-55.46559%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-a0052ef6-6fe6-466f-80d2-356364dc3f92","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-4164b255-5994-4b11-8582-c3f1a9e9d177","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-9a9cf6ad-5abc-44e8-beaf-c29370fe41ac","keyframes":{"transform":["translate3d(-706.66615%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-fa01e848-bc4f-424e-8624-d989b9bf22d8","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-e71bad23-51fa-4257-901a-9a3f7fa76362","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-754571b0-2567-4509-bfa2-5846cd1d2ed7","keyframes":{"transform":["translate3d(-706.66615%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-9e438dda-b0e9-4e48-a891-2075e3c13d99","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-34029647-8fba-41de-9dbb-978c7b1bb21b","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-8b462f2c-d048-455f-bbd8-4bbd742bed3c","keyframes":{"transform":["translate3d(-706.66615%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-feec5d02-947d-425c-baaf-15ef3a24ed45","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-d3b3d092-08e7-4895-a3da-faf6ee71d957","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-279a1367-c4f4-4b0a-be54-b867ae2efbf0","keyframes":{"transform":["translate3d(-240.1316%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-b790ba65-4b16-42f9-81e9-ce43de17447b","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-4ca59563-e93d-40b0-af3f-ade4fc739ec6","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-367f2f96-866a-4e48-b003-560d1825cdd1","keyframes":{"transform":["translate3d(125.30862%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-a9c91012-2dc2-4edb-977e-445cf959778d","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-49b163eb-7806-484b-beec-0397f16928a6","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] Derechos del usuario Incluye la emisión del Estado de Cuenta, atención y seguimiento de solicitudes de servicio y acceso a la información. Canales de atención Generar un listado. Proceso para ingresar y dar seguimiento A todas las consultas, aclaraciones o quejas. Carta de Derechos

[{"selector":"#anim-0d77d412-47bf-4f98-afc2-e0f859383d80","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-ecdacff0-d272-4f05-9beb-fc5d687a00c7","keyframes":{"transform":["translate3d(125.34563%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-11258518-464c-4cbb-83e3-e8ee98303975","keyframes":{"transform":["translate3d(-726.66599%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-c19eb87c-40b9-411a-aaf0-d4960fd099c9","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-e5b21d33-312c-4855-8684-7aada33cedd2","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-5a7d00d0-b449-4438-b6f0-63f09f5cc417","keyframes":{"transform":["translate3d(-726.66599%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-76311ec3-6963-4552-a603-38b8b1bb9023","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-8a9bd5eb-1831-41eb-a3b7-1fe1f8f7565d","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-04f6fd66-7daa-452e-ad4e-b5ec86092d83","keyframes":{"transform":["translate3d(-726.66599%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-6db7499a-7c14-4ba8-b89f-879f0a48890c","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-0ca46cce-d5d0-4abc-bc25-8d7b31bd4897","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-0e393184-0372-4342-bc35-85174c301830","keyframes":{"transform":["translate3d(-240.1316%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-f5358088-bdd8-44a9-b1d2-28ec96d9107a","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-88a0e899-295f-4e18-a7a0-40f1588c729c","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-dace0682-ae53-4468-87bb-6c9137f3ab26","keyframes":{"transform":["translate3d(125.30862%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-4dd5226b-ebd4-4254-965f-1f480581dac9","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-8678a409-65f3-4935-818d-c72f1be20b2b","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-e2059f4b-1076-4c1e-ac83-9193b6e1c0e3","keyframes":{"transform":["translate3d(-160.62177%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-68ac1509-d66a-4b20-907b-9ccc241b5735","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-095b770b-47f2-4673-b092-86636c493541","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] Medios de consulta Para que el Usuario conozca: – Requisitos para presentar solicitudes. – Lista actualizada de los servicios con dirección, días, horarios, teléfonos y responsables Datos CONDUSEF Para derechos y reclamaciones. Nivel de servicio Especificar los criterios del servicio otorgado. Carta de Derechos

3. Solicitudes de Servicio y su Registro

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Procedimientos (en la página de internet) Procedimiento específico de las solicitudes. Acuse de recibo por cada servicio. Un registro centralizado.

4. Conclusión de las Solicitudes de Servicio

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Resultados:

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Área a la que pertenece el responsable de la notificación de conclusión Conclusión de las Solicitudes de Servicio Concluidas

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1)","fill":"both"}] [{"selector":"#anim-57064181-b0fa-4080-a42f-8d79042b5487","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-ebeaf818-70fc-400b-b680-d5444bcbe0d4","keyframes":{"transform":["translate3d(-759.99951%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-1835de4e-4d1f-4db2-816b-2a6c3d61cb5d","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-8d8beaeb-35f1-4ac7-8429-e16187b75142","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] Folio o queja de servicio Motivos de la Administradora por los que no ha podido resolver la solicitud Las acciones que la Administradora o el Usuario deberá llevar a cabo para solventar la consulta Medios de contacto Nombre del responsable de la emisión de la respuesta de no conclusión. Conclusión de las Solicitudes de Servicio No concluidas

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