Principios de la escucha activa

Antes de ser un buen transmisor para nuestro cliente, necesitamos ser un buen escucha.

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¿Para qué?

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Aprendamos cómo funciona el proceso:

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Por medio de la escucha activa

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¿Recuerdas las herramientas de la empatía?

[{"selector":"#anim-26f13838-0ae3-46a7-88a9-99d09765401d","keyframes":{"opacity":[0,1]},"delay":800,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] Para recordar de cuáles son y de qué tratan, presiona el título y ve al vídeo del módulo anterior.

Parafrasear.

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1)","fill":"forwards"}] [{"selector":"#anim-7ce7e93f-22a6-42fe-a0f2-a068d59881ff","keyframes":{"transform":["translate3d(-432.00005%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-47916b56-7873-46e2-850a-a83badf8c9f2","keyframes":{"opacity":[0,1]},"delay":0,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-dde102c9-862d-48d8-bb32-b7aaeeca76f8","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-8d676bac-bda4-466b-8184-49a94d06e0cf","keyframes":{"transform":["translate3d(-432.00005%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-6aa7ee8d-65d2-4fc4-a778-1e73b4a95d66","keyframes":{"opacity":[0,1]},"delay":0,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-fbbff75a-f4ca-41b3-9826-bef3a83acd02","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-41f3a71d-0bd2-43fd-8af2-8181139f5805","keyframes":{"transform":["translate3d(-432.00005%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-dafe232a-b00c-41bd-9c2d-97323a563da3","keyframes":{"opacity":[0,1]},"delay":0,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-8b8efaba-4046-43ec-abcd-92beef4e0ef3","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-e1409eaf-1a7b-46d6-918d-3beccbd1e9b6","keyframes":{"transform":["translate3d(-119.19192%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-ab875327-3882-4607-a6ba-19b03b69e617","keyframes":{"opacity":[0,1]},"delay":0,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-61964bd6-e2c1-4adc-9f45-8aa0df19e797","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-b98e5cd2-9afc-489d-a5e3-3130ccde1158","keyframes":{"transform":["translate3d(-432.00005%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-406a8e9c-8670-456c-8a7c-d32f2bfde849","keyframes":{"opacity":[0,1]},"delay":0,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-4c0a900f-5a56-475c-8a1b-a191a0255ea6","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-75bd0b7a-ecdf-43c7-aaa1-34acd4e3536e","keyframes":{"transform":["translate3d(-155.65611%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-fca65c9d-39db-4f1c-92a5-61c99102d848","keyframes":{"opacity":[0,1]},"delay":0,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-425fc517-e1cb-4636-998f-1b89dfaa80b5","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-4b8b8b6d-abdd-40d3-9f03-88c88206c892","keyframes":{"transform":["translate3d(-157.27699%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-8820dc42-99f5-4b2a-9e68-aae30085140d","keyframes":{"opacity":[0,1]},"delay":0,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-f43800eb-a696-4e5e-8326-89363c9e10be","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-7a514bbc-7a6a-40b0-b927-7ead15e68439","keyframes":{"transform":["translate3d(-156.80751%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-d34d21d1-b16b-4457-8309-e0d8f1f12fae","keyframes":{"opacity":[0,1]},"delay":0,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-cde43c10-2c57-42dd-ae09-d2042069770c","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":1500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] [{"selector":"#anim-7f201743-7c30-4d72-8009-7ce431ab75dc","keyframes":{"opacity":[0,1]},"delay":800,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] Para recordar de qué tratan, puedes presionar los textos del punto 2 al 4 y revisar las Stories del módulo anterior.

Si quieres aprender cómo recibimos los mensajes,

[{"selector":"#anim-380445ae-ef30-49fd-aba8-acb5b58f5856","keyframes":{"opacity":[0,1]},"delay":0,"duration":2500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-609704aa-6bd0-4507-902e-931d38c4c7dd","keyframes":{"opacity":[0,1]},"delay":0,"duration":2500,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}]

Principios de la escucha activa

Antes de ser un buen transmisor para nuestro cliente, necesitamos ser un buen escucha.

¿Para qué?

Para entender cómo funciona el proceso. Para aprender cómo recibe el mensaje específicamente él. Para conocerlo.

1.

2.

3.

Aprendamos cómo funciona el proceso:

¿Cómo nos aseguramos que escuchamos y entendemos bien el mensaje?

Como escucha...

1.

Por medio de la escucha activa

Se refiere a escuchar con completa atención lo que otro está diciendo, mostrando: - Interés genuino - Comprensión

¿Recuerdas las herramientas de la empatía?

Ellas son la expresión de la escucha activa.

Parafrasear.

1.

2.

3.

Para asegurar que estás escuchando y entendiendo bien el mensaje tú puedes:

4.

Usar los sentidos.

Halagar.

Repetir.

Si quieres aprender cómo recibimos los mensajes,

no te pierdas el siguiente contenido.